
My rating: 5 of 5 stars
This self-help book will give you tools for improving communication with people you care about.
I enjoyed the audible version. It was filled with amusing stories that help cement the strategies and techniques from the book. Well, written, well presented and very insightful. It's an excellent reference for being a good listener and a good communicator.
The Section of the book that explains the "Five Secrets of Effective Communication" is my personal favorite. I am doing the exercises and I am going to apply it as much as I can. The "Disarming Technique" was an eye opener.
I highly recommend this book for anyone looking to deepen their relationships.
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